1. Controller
phylentis.com LLC, EDRPOU 34841497, 15 Khreshchatyk Street, Business Center Horizon, 4th Floor, Kyiv, 01001, Ukraine. contact@phylentis.com, +380 733 789 9860.
2. Data collected
Brief and form entries (name, email, phone, destination, dates, group size, preferences, message), technical data (IP, device, pages) and correspondence records.
3. Legal bases
Consent, pre-contract steps at your request, contract performance, legal obligations and legitimate interest in service security — Law of Ukraine No. 3674-IX "On Personal Data Protection" of 25.04.2024; Law of Ukraine No. 1089-IX "On Electronic Communications" of 16.12.2020.
4. Use and retention
We answer briefs, prepare offers, arrange tourist services, handle complaints and improve the site. Enquiries are kept 24 months; booking and accounting records for the period required by law. We never sell personal data; partners receive only what is needed under contract.
5. Cookies
Essential cookies keep the site working. Non-essential analytics and marketing cookies run only with your consent, which you may withdraw in the cookie settings or your browser.
6. Your rights
Access, rectification, erasure, restriction, portability, objection and withdrawal of consent. You may complain to the Ukrainian Parliament Commissioner for Human Rights or to a court.
7. Consumer and e-commerce terms
Orders, cancellation, refunds and complaints follow Law of Ukraine No. 3153-IX "On Consumer Protection" of 10.06.2023, Law of Ukraine No. 675-VIII "On Electronic Commerce" of 03.09.2015 and Law of Ukraine No. 324/95-VR "On Tourism" of 15.09.1995; advertising claims follow Law of Ukraine No. 270/96-VR "On Advertising" of 03.07.1996. Nothing here limits statutory rights or requires a mandatory pre-litigation step.